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0D50Z00008G7UycSAFOkta Classic EngineAdministrationAnswered2024-04-30T09:18:25.000Z2017-07-19T13:29:34.000Z2017-10-12T09:10:54.000Z
Okta Mobility management
I have added certificate for iOS device in my Okta org successfully. After that I have downloaded the Okta mobile app in my iOS device and provided the okta org url and user credentials. After setting the pin I was not prompting for installing new iOS configuration file,thus not ben able to enroll my device. I am directly logged into my Okta org.

Can anyone help me solving this issue?

 

Thanks in advance...

  • j5v7c (j5v7c)

    Hi Rohit

     

    Have you created a policy under "Devices", "Mobile Policies"? It sounds like the user that you have logged in with is not being prompted for the registration flow.

     

    Create yourself a policy, and assign it to say a group of OMM Users. If you're a member of that group, the Policy will get triggered and you'll be prompted to register your device.

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  • RohitR.11579 (Customer)

    If I add a policy according to your instruction should I be able to this page?(currently I am not able to see this)

     

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  • j5v7c (j5v7c)

    Correct, if you're in the group associated to the policy (in my case OMM Users), you should trigger the policy to get that "Install Profile" option.
  • RohitR.11579 (Customer)

    Thanks Kevin it worked now I am able to see the enrolled device in my Okta org but it is showing un-encrypted. Is it some kind of issue?
  • RohitR.11579 (Customer)

    Hi Kevin I am not able to do forget password from my mobile devices.Do I have to add a policy or rule for that?
  • hgu4e (hgu4e)

    when I am registering my device then it is showing un-encrypted in Okta, why this kind of error is coming???

    Anyone having any idea please help me.

    Thanks in advance

This question is closed.
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Okta Mobility management