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0D50Z00008G7UvESAVOkta Classic EngineAdministrationAnswered2024-02-28T17:41:35.000Z2017-03-22T18:59:07.000Z2018-03-15T18:44:20.000Z

LuisO.89038 (24 Hour Fitness) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
Okta Password Reset to a Personal Email Address
Hello,

 

Does anyone allow password reset to a personal email address?  If so, what is your experience?  Any pain points with taking this approach?

 

95% of our users do not have access to a company email address.  We do provide a method of resetting their password internally but they dont have any options externally outside of contacting our Service Desk. We would like to provide password reset to a personal email but would like to get some feedback prior to implementing this change.
  • 1 answer
  • 939 views

  • bogdan.andrisan1.4534936759044734E12 (Okta, Inc.)

    Hello Luis,

     

    We understand your concern, and using user personal email addresses for password resets will work as expected. But I would recommend assuring a certain level of additional security, such as confirmation of reset with the user via a different communication channel, or securing the accounds with MFA, because personal emails bring a certain level of a security risk.

    Depending on your Security requirements, for example if someone, somehow breaks into a users personal email accout, MFA would add the additional necessary security for these rare cases.

    I hope this answers your questions, and help you in forming your decision.

     

    Thank you,

    Bogdan Andrisan.
    Expand Post
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Okta Password Reset to a Personal Email Address