qh702 (qh702) asked a question.
Hey Jason -
You're stuck in a Catch-22! In this scenario, an admin is going to have to reset your MFA for you. Please reach out to your IT department. Thanks,EricThe reason why the UX is terrible is because nothing about what we see tells us that IT admins need to reset
I wasted an hour trying to work out how to resolve this.There should be a 'I have a new phone' link which tells us what to do, or add it to the existing help page.
As an Okta admin, when I find myself under PEOPLE, there is no More Actions and Reset Multifactor option.
Final I found a way to Reset Multifactor by myself and no need to be done by other Okta Admin.At the Dashboard page, there is a Reset Multifactor shortcut at the right hand side, https://companyname-admin.okta.com/admin/user/reset_extra_mfa_factors , search myself and checked, then Reset Multifactor Authentication.Hi Okta support, this is such a common scenario that making it so hard to users to setup a new phone is a BIG FAIL for you. I wish my company hadn't used your ridiculous service! Try to be more helpful.
This is a frustrating experience, and I'm sorry that you all have had to work around it. We'll check with our product team to understand if there are any product updates coming that may help alleviate this. Thanks for raising this concern, and thanks to those of you that provided interim solutions.
Bonjour,
Je cherche à installer mon compte professionnel Outlook sur mon smart phone pour pouvoir consulté les mails en dehors du bureau, surtout pendant les jours non ouvrables. je le faisais avant sans difficulté, mais depuis que j''ai désinstallé Okta de mon téléphone pour le réinstaller et ajouter le compte, on me demande de scanner le code barres, mais le code barres ne s'affiche pas sur mon ordinateur, que faire ??
Quand je vais dans l'option "Pas de codes barres", on me demande d'entrer le nom d'utilisateur et la clé secrète, où les trouver ?
Merci de votre assistance.
Pascal.
Setting up Okta verify with new phone and computer
I recently got a new phone and am trying to setup my Okta Verify again on my phone. I need to re-scan the barcode however I am not able to reset it from my desktop settings. It won't allow me to Edit changes in my profile because is asking me to authentiate in with Okta Verify, which I can't set up.
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One way to mitigate this issue as an Okta Administrator is to activate another Factor Type such as SMS or Voice Call Authentication (Security > Multifactor > Factor Types). This way, an end user who replaces their phone can still log in using the additional factor. Once logged in, they'll be able to reset their Okta Verify and then re-enroll using the new device.
If you do activate another factor, be sure to decide whether you'd like to prompt users to enroll in that factor (Security > Multifactor > Factor Enrollment).
Once another factor is enabled for your users and they have enrolled in it, they will be able to select it after entering their credentials by clicking the arrow to the right of the Okta logo, as shown below:
Brian Anderson
KCS Specialist
Okta