<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
System Status
Announcements
Announcements
Search
Search
Select Language
Knowledge Base
Knowledge Articles
Support Videos ↗
Documentation
Product Documentation ↗
Developer Documentation ↗
Product Release Notes ↗
Community
Events & Webinars
Okta Ideas ↗
Resources
Product Hub
Customer Success Hub
Product Release Update
Learning
Okta Learning ↗
Get Support
Open a Case
HomeCommunityForum
0D50Z00008C3jofSABOkta Classic EngineAdministrationAnswered2024-04-17T09:12:11.000Z2015-10-23T17:02:44.000Z2016-09-07T18:36:35.000Z

xlwg7 (xlwg7) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
NetSuite redirect directs to wrong NetSuite instance?
Hello,

 

We have multiple instances of NetSuite configured as applications in Okta. I'm trying to set things up so that if a user clicks on a NetSuite link, if they don't have an active NetSuite session, they are directed to Okta to authenticate.

 

In NetSuite SAML setup, the setting for turning this on is "Primary Authentication Method".

 

In testing, when I click on a URL like this:

 

https://system.netsuite.com/app/crm/support/issuedb/issue.nl?id=14979835&compid=<AccountID>&e=T

 

Okta tries to log me in to our NetSuite DEV instance, which is incorrect: this URL is for production ("system.netsuite.com" instead of "system.sandbox.netsuite.com").  

 

NetSuite account IDs are shared across sandbox and production (i.e. the first sandbox environment attached to an account has the same account ID as the prod environment) so that could be why this is happening, but the redirect should recognize that the originating URL is for production.

 

Anyone set this up successfully?

 

Thanks,

Evan
  • 2 answers
  • 1.3K views

  • darron.hellmann1.4014679292281282E12 (Okta, Inc.)

    Hey Evan

     

    It sounds like you're looking to utilize deep-linking to send NetSuite URLs through email but you're being redirected to your DEV instance of NetSuite. Have you checked the "Instance Type" in the General tab of the app in question? The instance type redirects you between production and sandbox environments. If that doesn't take care of it for you, we'd be happy to open up a support incident and troubleshoot further.
    Expand Post

  • xlwg7 (xlwg7)

    Hi Darron,

     

    Thanks for the reply. The instance type is correct. I've got a support case open.

     

    Thank you,

    Evan
    Expand Post
This question is closed.
Loading
NetSuite redirect directs to wrong NetSuite instance?