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0D50Z00008C3jn4SABOkta Classic EngineIntegrationsAnswered2024-04-16T11:19:59.000Z2017-10-27T15:10:34.000Z2019-11-12T06:28:18.000Z

MattB.71648 (Customer) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
Automatic provisioning of user Debbie Miller to app Box failed: Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration
When I first assigned the user to Box yesterday, I realized that I had no more available licenses in Box.  I have since remedied that, and have reassigned, but get the same error.  I suspect I am maybe being too impatient, and to wait some more to give it time to sync up?
  • 3 answers
  • 2.46K views

  • emilian.aldea (Okta, Inc.)

    Hello Matt,

     Emilian here with Okta's Customer Support Team, thank you for reaching out to us.

     Regarding the Box matter, the error message points out that something might be wrong with the account used for the API Authentication, under the provisioning settings of the app. Here's what I would suggest:

    - Make sure that you have an existing Box session, signed in as an Box Admin;

    - Re-authenticate again the API, under provisioning;

    - Re-assign the user to the application.

     

     If that fails, please do reach out to us at US: 1-800-219-0964 and we'll try a couple of additional troubleshooting steps.

     

     Best Regards,

     

    Emilian Aldea

    Technical Support Engineer

    Okta Global Customer Care
    Expand Post

  • uvj9u (uvj9u)

    I'm having this issue as well ... Can't find where to "Re-authenticate again the API, under provisioning;" So I'm not sure how to follow the suggested procedure.

  • EmilianA.13600 (OKTA)

    Hi @Paul Whitlock,

    The API account can be found under the application's Provisioning tab, in the left panel, under API Integration.

     

    Hope this helps!

    Emilian Aldea

    Technical Support Engineer

    Okta Global Customer Care

    Expand Post
This question is closed.
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Automatic provisioning of user Debbie Miller to app Box failed: Could not verify that the user exists. The credentials used to connect to the API were invalid; please check your configuration