vogc4 (vogc4) asked a question.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Sufiyan,
While you can suppress these notifications in the Profile Settings interface, that might not be the right solution, depending on the cause. During the timeframe between the disconnection and connection alert, does the agent still work? Is it a false positive or is the agent really disconnected? Are the alerts happening in the middle of the night? Maybe the server hosting the agent is going to sleep due to lack of activity. Thanks,EricWe've been getting these disconnect emails as well. Almost always, the reconnect email comes in within one minute of the disconnect email. Our agent servers are Windows 2016, and there are multiple DCs available to connect to. I've looked through the logs, but nothing stands out as being a cause. Is anyone else experiencing this?
Thanks.
We also have the similar issue, do we have any root cause for such issues? any resolution?
We are having the same issue. Any resolutions? Thanks
We have the same issue. Experienced this since the day we installed Okta 18 months ago. Okta Support investigated for weeks, but found no issue with the Okta service, they believed it is caused by an 'environmental' issue within our datacentres. We have multiple AD forests connected to Okta and receive over 100 emails everyday regarding disconnects and reconnects usually within a minute of each other.
I do not believe this to be an environmental issue as support stated, especially seeing the support forums have multiple entries for people having the same issue. If anybody has resolved this, i would be grateful to know the resolution.