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0D50Z00008C3jgySABOkta Classic EngineMulti-Factor AuthenticationAnswered2024-04-30T09:18:25.000Z2016-07-30T13:44:15.000Z2018-01-19T18:07:18.000Z
how to reset mfa for someone
Hi there.  We have a global policy for everyone that requires MFA set up during initial log in to OKTA.  I have a user who cant sign onto OKTA because he is getting prompted for security question or SMS authentication.  Went into his account in OKTA and tried to reset his MFA but there were none to choose from unlike the other accounts we have.  How do i resolve this?

  • Hi Tony,

     

    To reset a user's MFA, click on Directory>People and then click the "Reset Multifactor" button.  Select the user(s) you wish to reset and click the "Reset Multifactor Authentication" button.

     

    Thanks,

    Patrick Wilcox

    Okta Tech Consultant
    Expand Post
  • TonyM.28913 (Customer)

    Yes that's what I tried but for this user, there are 2fa set for user to reset
  • j5v7c (j5v7c)

    Hi Tony,

     

    Could you describe which of the factors doesn't reset? Resetting MFA is meant to reset every factor type associated with the particular user so he should be prompted to add each in turn.

     

    Regards

    Mariusz Kowalski

    Okta Tech Consultant

     

    Expand Post
  • j5v7c (j5v7c)

    I also reset multifactor, but when user sign on, it doesn't give her option to setup multifactor again? can you help
This question is closed.
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how to reset mfa for someone