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0D50Z00008C3jgPSAROkta Classic EngineLifecycle ManagementAnswered2018-10-10T12:39:53.000Z2017-12-11T17:47:16.000Z2018-10-10T12:39:53.000Z

GrahamW.18491 (Customer) asked a question.

Deprovisioning email - specify email address to send to (like a ticketing system)?
Is it possible to specify an email address (a non-admin-specific email) to send to for apps that need a user manually deprovisioned from them? Right now, it sends an email to (presumably) all admins, but we'd really like these to go into a ticketing system. Is this possible?

  • Hi Graham,

     

    Thank you for your question!

     

    Unfortunately we do not currently support changing the e-mail address to a custom address specifically for manual deprovisioning, however in the past we were able to offer a workaround. That is to say some of our customers create an admin account to only keep track of the manual deprovisioning reporting.

     

    Regards,

     

    Razvan Popa

    Technical Support Engineer

    Okta Global Customer Care
    Expand Post
  • GrahamW.18491 (Customer)

    Thanks for your relpy, Razvan! Which of the "SYSTEM NOTIFICATIONS" under Email Notifications needs to be selected specifically to send a report for the manual deprovisioning? 

     

    Graham

  • Terry Hunt (Alpine Intel (formerly Donan))

    Sorry not an answer but I would love to have this feature. Seems like an easy win. HR apps that need to have accounts deleted goes to the HR team. Engineering Apps go to the Ops team, etc. No reason I should have to set up a read only admin account for these groups..

This question is closed.
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Deprovisioning email - specify email address to send to (like a ticketing system)?