<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
System Status
Announcements
Announcements
Search
Search
Select Language
Knowledge Base
Knowledge Articles
Support Videos ↗
Documentation
Product Documentation ↗
Developer Documentation ↗
Product Release Notes ↗
Community
Events & Webinars
Okta Ideas ↗
Resources
Product Hub
Customer Success Hub
Product Release Update
Learning
Okta Learning ↗
Get Support
Open a Case
HomeCommunityForum
0D50Z00008C3jf0SABOkta Classic EngineOkta Integration NetworkAnswered2024-04-30T09:18:25.000Z2017-10-27T20:17:48.000Z2021-01-06T03:07:29.000Z

wedgh (wedgh) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
Office 365: OKTA prompt not displaying is causing disconnect issue with Outlook client
Our organization was migrated to Office 365. We've encountered some issues with the remote users and Office 2013 & 2016. Outlook tends to disconnect from the Exchange Server and at times is suck at "trying to connect". We notice that the OKTA log in prompt does not display the username and password box, but rather a blank box. We've been having to manually log in to our organization's OKTA site, close Outlook, sign out of the Office suite (Word, Excel, PowerPoint...); log back into the OKTA site and relaunch Outlook. Then the OKTA prompt is displayed and Outlook connects to the exchange server. Again, we believe that somehow OKTA is losing its authentication process causing Outlook to disconnect; not being able to verify authorization and authenticate our remote users. Any suggestions would be appreciated. Thanks.

  • 4 answers
  • 5.65K views

  • j5v7c (j5v7c)

    Thank you for reaching out! This sounds like an issue that requires some additional troubleshooting of the configuration. Could you please open a support ticket with our team, then we would be glad to get in direct contact with you and help you fix this. Thank you!

  • r13mx (r13mx)

    Had this been resolved by the Support Team?

  • iu96k (iu96k)

    I had a user with this exact issue. Turned out their UPN was another domain user's account account name.

  • qw8in (qw8in)

    Hi any update on this okta auth issue?

This question is closed.
Loading
Office 365: OKTA prompt not displaying is causing disconnect issue with Outlook client