Changes to Zendesk SAML SSO Requirements

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0D50Z00008C3jeQSAROkta Classic EngineOkta Integration NetworkAnswered2024-04-13T05:02:12.000Z2016-06-06T12:38:05.000Z2017-08-10T16:49:05.000Z

exocv (exocv) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM

Changes to Zendesk SAML SSO Requirements

Just to notify anyone who is interested, and perhaps dev of Okta if they dont know yet.

Zendesk is going to change some SAML requirements.

Does this have effect for us Zendesk users, is Okta going to implement the changes, or going to brief users on how to change this?

Please read the following: https://support.zendesk.com/hc/en-us/articles/219615248

When is this changing?

This change will take place Monday, June 13th 2016

Hope to hear from Okta if we need to do anything with our SAML enabled zendesk accounts

Thomas Kirk (Okta, Inc.)
Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:29 AM
If you are using the OAN Zendesk app you should be fine, but you should always test for yourself.

The OAN Zendesk app with SAML sends the audiance as "subdomain.zendesk.com" by default. Test for yourself via SAML Tracer or someother network trace and ensure that the <saml2:AudienceRestriction> is correct.

If you are using a Template SAML or SAML Wizard app you may have to reconfigure.
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Changes to Zendesk SAML SSO Requirements