<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
System Status
Announcements
Announcements
Search
Search
Select Language
Knowledge Base
Knowledge Articles
Support Videos ↗
Documentation
Product Documentation ↗
Developer Documentation ↗
Product Release Notes ↗
Community
Events & Webinars
Okta Ideas ↗
Resources
Product Hub
Customer Success Hub
Product Release Update
Learning
Okta Learning ↗
Get Support
Open a Case
HomeCommunityForum
0D50Z00008C3jZ8SAJOkta Classic EngineOkta Integration NetworkAnswered2024-04-17T11:55:40.000Z2017-05-19T00:23:25.000Z2017-05-19T00:23:25.000Z

3i8zh (3i8zh) asked a question.

Edited by varun.kavoori1.5210444522562532E12 September 5, 2018 at 1:19 AM
Atlassian cloud app not filling in credentials (user not logged in)
I just installed the Atlassian Cloud app after notification from Okta that the JIRA Cloud (Atlassian) app will soon be deprecated.

 

I followed the SWA Migration: Jira Cloud and Confluence Cloud Migration to Atlassian Account steps outlined in the Okta article at 

https://support.okta.com/help/Documentation/Knowledge_Article/SWA-Migration-Jira-Cloud-and-Confluence-Cloud-migration-to-Atlassian-account#migrate2

 

After entering credentials for the new app, when taken to the login page after launch the fields are not automatically filled in by Okta.  This is the case whether the Browser plugin auto-submit value "Automatically log in when user lands on login page" is enabled or disabled.  The fields just remain blank and are not filled in, causing users not being able to be logged in.  This is the case on both Mac and PC, using various browers incuding Chrome and Firefox.  Using the older JIRA Cloud (Atlassian) app the fields would auto-fill without a problem.  

 

Any thoughts as to why this might be happening?

 

 

  • 2 answers
  • 1.13K views

  • paul.auer1.4793088256484656E12 (Okta, Inc.)

    Thank you for reaching out to Okta Support.

     

    The first thing that needs to be done would be to check if the Okta Plugin is properly working and if you have the latest version of it. You can do this by opening the Okta Plugin (you can do this by clicking on it, in the top right corner of any browser) and trying to access the Atlassian Cloud application from there; the version can be found on the bottom of the Plugin window (the latest version is 5.11).

     

    I would also recommend to check the on-network and off-network policies, as they may have an influence over this behavior. If these steps don't help you fix the issue, we will continue to offer assistance into the support case that you have already opened.

     

    Thank you,

     

    Paul Auer

    Technical Support Engineer | Okta
    Expand Post

  • 3i8zh (3i8zh)

    Hi Paul,

     

    Thank you for your comment.  I followed your instructions on checking the Okta Plugin version and we are at version 5.11.0.73.4.0.  I also checked under Security --> Network and we do not have any custom configurations setup.

     

    Thanks.

     

    Dave
    Expand Post
This question is closed.
Loading
Atlassian cloud app not filling in credentials (user not logged in)