YubiKey Error "Your Code Doesn't Match Our Records. Please Try Again"
Jan 6, 2026
Devices and Mobility
Multi-Factor Authentication
Okta Identity Engine
Overview
End-user is receiving the following error after being successfully added to the admin dashboard:
Your code doesn't match our records. Please try again
Applies To
- YubiKey
- Multi-Factor Authentication (MFA)
- Multiple MFA Enrollments
Cause
If the YubiKey is configured under Slot 2, tapping/pressing YubiKey quickly can cause an issue in enrolling the account.
Solution
Slot 2 requires a "press and hold", while Slot 1 requires just a short tap. This can be done using either YubiKey Manager or YubiKey Personalization Tool.
After confirming that the YubiKey has been set up correctly, the end user needs to press/tap the YubiKey for at least 10 seconds for successful enrollment.
Related References
- Swapping Yubico OTP Slots Between Short Touch and Long Touch
- Swapping Yubico OTP from slot 1 to slot 2
