Okta Workplace by Facebook Push Group Error While Creating User Group

A Workplace by Facebook group push fails when a user in the group cannot be added as a member. Resolve this issue by verifying the user is active, assigned to the application, and successfully provisioned before retrying the group push. The Workplace by Facebook push group fails with the following error visible in the Okta dashboard:

Unable to update Group Push mapping target App group <group name>: Error while creating user group <group name>: Unable add group member with id = <externalID>

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Workplace by Facebook
• Provisioning
• Group Push
• Okta Integration Network (OIN)

The group push fails because the user with the given ID, as stated in the Okta System Log error message, cannot be added as a group member.

How is the Workplace by Facebook push group error resolved?

Validate the user account status and application assignment, ensure successful provisioning, and retry the group push by following these steps.

1. Verify that the pushed user is active in Okta, assigned to the application, part of the Okta pushed group, and provisioned and active on the application side.
2. Validate that the user has an active account on the Workplace side, the user account was not updated or changed on the Workplace side, and the user is provisioned successfully to Workplace.
3. Ensure the user's Username on the application assignment in Okta matches the value in the Workplace application.
4. Navigate to the Okta Admin Console.
5. Go to Applications > Applications > Workplace by Facebook > Push Groups.
6. Attempt the group push again.