This article clarifies why the Web Authentication (WebAuthn) factor fails when using the custom Sign-In Widget with the Classic flow.

The following error occurs when a user attempts to use this factor:

Windows Hello can only be used on Windows Edge with Windows 10. Contact your admin for assistance.

• Web Authn
• Custom Sign-In Widget
• Classic Flow
• Okta Classic Engine

In the Classic flow, the Sign-In Widget always attempts to use Windows Hello as a factor. This behaviour causes the error mentioned in the Overview.

To resolve this issue, add the webauthn property to the features object in the Okta configuration.

1. Locate the features object within the Sign-In Widget configuration.

2. Add the webauthn property and set the value to true.

   features: {
           webauthn: true,
   }