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Token Expired Error when Clicking Activation Email Links
Administration
Okta Classic Engine
Okta Identity Engine
Overview

End Users may receive a Token Expired error when accepting activation emails from Okta tenants.

Token Expired Error 

Applies To
  • Activation Email
  • Token
Cause
This issue can appear if the user's email provider (Outlook, Gmail, Yahoo) has an anti-phishing filtering system that accesses any links received via email in the backend to check if the link is malicious. This can invalidate the Activation token since it is one-time use. This can also be caused by third-party tools that access or scan the activation link before the end user clicks the link. 

 

Solution
  • Ask the email provider to disable that anti-phishing filtering system so the activation link is not accessed before the End User clicks it. 
  • Disable all third-party tools that might access the link. 
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Token Expired Error when Clicking Activation Email Links