Users Getting Deactivated Instead of Suspended With the Suspend Option Configured When Deactivated in Workday
Feb 27, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
When user profiles are sourced from Workday, the When a user is deactivated in the app option that is found by navigating to the Okta Admin Console > Applications > Applications > Workday > Provisioning > To Okta > Profile & Lifecycle Sourcing can be configured to Suspend so that users are suspended rather than deactivated in Okta when the users are deactivated in Workday. However, in certain scenarios, users are deactivated in Okta.
Applies To
- Workday
- Profile & Lifecycle Sourcing
- Provisioning
Solution
- Scenario 1: This behavior could occur when the user's status in Okta is Staged. A staged status user cannot be suspended, so when users are deactivated in Workday, users are also deactivated in Okta rather than suspended.
- Scenario 2: Accounts have a Staged status when they are first created before the activation flow is initiated, or if there is a pending admin action. The account does not have an Active status yet, so suspending a staged account is not supported.
Users with an Active or Pending User Action status will get suspended as expected when users are deactivated in Workday, and the When a user is deactivated in the app option is configured to Suspend.
