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Single Sign-On Not Working For The Sendpro Enterprise Application
Single Sign-On
Okta Classic Engine
Okta Identity Engine
Overview

In some scenarios, users have encountered an issue where the application unexpectedly redirects to the Failure Redirect URI that is configured within SendPro. The symptoms of the problem typically involve the application not operating as expected, with the unwanted redirection occurring during routine use. This anomaly is easily replicable by initiating standard operations within the application with the Failure Redirect URI enabled in SendPro.

Applies To
  • Digital application usage involving URI settings
  • SendPro
  • Redirection to Failure Redirect URI
Cause

Preliminary analysis suggests the root cause is an incorrectly configured Redirect URI in the SendPro settings. This can occur due to user error or inappropriate default settings, leading the application to redirect to the Failure Redirect URI during regular operations.

Solution

To resolve the problem, the user must remove the inappropriate Redirect URI in SendPro. The following step-by-step instructions detail the process:

  1. Open SendPro.
  2. Navigate to the settings menu.
  3. Find and click on the URI settings option.
  4. Locate the Failure Redirect URI
  5. Delete or replace the current 'Failure Redirect URI' according to the correct specifications for the application.
  6. Save changes and exit the settings menu.
  7. Restart the application and observe if the redirection issue is resolved.
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Single Sign-On Not Working For The Sendpro Enterprise Application