ShareFile Provisioning Fails in Okta Due to Invalid API Credentials

A ShareFile provisioning flow fails in Okta because the credentials used to create the API connection are invalid. Resolve this issue by re-authenticating the ShareFile API connection with valid credentials. The Okta dashboard displays the following error: 

Automatic provisioning of user <username> to app ShareFile failed: Error while verifying if user exists: System error

• Okta Identity Engine (OIE)
• Okta Classic Engine
• ShareFile
• Provisioning

The ShareFile credentials used to create the API connection are invalid.

How is the ShareFile provisioning error resolved?

Re-authenticate the ShareFile API connection in the Okta Admin Console and retry the failed provisioning task.

1. Navigate to Applications > Applications > ShareFile > Provisioning > Integration in the Okta Admin Console.
2. Click Edit.
3. Enter a valid ShareFile OAuth Consumer Key and OAuth Consumer Secret.
4. Click Re-authenticate with ShareFile.
5. Enter the account subdomain.
6. Enter the ShareFile admin account credentials, including the admin email and password.
7. Click Sign In. A message confirming successful authentication appears on the Provisioning page in Okta.
8. Click Save.
9. Navigate to Dashboard > Tasks.
10. Identify the failed task for the user and click Retry Selected.
11. Navigate to Applications > Applications > ShareFile > Assignments.
12. Search for the user and click the pencil icon.
13. Verify that Okta assigned the  External ID to the user in the App user profile window.
14. Verify that ShareFile successfully created the user in the ShareFile application.