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Security Image Missing

Administration
Okta Classic Engine
Okta Identity Engine

Overview

This article discusses the visibility of the Okta security image, which is determined by several variables.

Applies To

  • Security Image availability
  • Multi-Factor Authentication (MFA)
  • Okta Classic Engine

Cause

The security image is set as a cookie upon login. If the cookies in the browser have been cleared, the security image will not appear until the next login.

Solution

Complete a login flow to have the security image cookie updated to the browser cookies.

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Okta Support - Security Image Missing