Reset User Factors in Bulk Using Rockstar and Postman
May 29, 2025
Multi-Factor Authentication
Okta Identity Engine
Overview
Currently, there is no out-of-the-box solution to reset factors in bulk. However, there is a workaround that will make this possible by using the Rockstar plugin and Postman.
NOTE: All the factors will be reset for the users listed in the CSV file.
Applies To
- Okta Identity Engine (OIE)
- Factor Reset
- Rockstar
- Postman
Solution
- Set up Postman for the tenant and install the Factors (Okta API) collection.
- Download the Rockstar browser extension.
- Navigate to Directory > People and click Export Users in the Rockstar overlay.
- In the Columns to export, choose only the User ID and disable the rest. Also, filter the users at this stage if it is necessary to reset the factors only for some users. Click Export and wait for the file to be generated.
- In Postman, at the bottom-right corner, click on Runner.
- Drag and drop the Factors (Okta API) collection to the newly opened tab, then click on Deselect All and select Reset All Factors.
- Open the CSV file that was exported with Rockstar, change the header from User ID to userId, and save the file.
- In the panel on the right, click Select File and choose the CSV file that was exported with Rockstar. Click Run Factors (Okta API).
- Postman will then run the Reset All Factors API call for all users whose ID is in the CSV file.
NOTE: Okta did not create the Rockstar extension. It is an unofficial extension created and supported by the community. If the extension is not working correctly, Okta Support cannot troubleshoot it. The JavaScript source is on GitHub; an issue or a pull request can be opened.
