The goal of this knowledge article is to clarify why Admins receive emails with [Okta Site] in the Subject header even though the End User Help Form is disabled in the Admin Console.
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Okta Help URL
- Technical Contact
Users can still email the Technical Contact via an expired Activation email link even with the End User Help Form disabled.
For example, when a user clicks on a User activation link received in email which has expired, the user will be redirected to a Token Expired page. Once clicking on Request a new token, a window is generated where an email can be sent to the Technical contact.
The Token Expired page is hard-coded and cannot be modified by administrators.
To request customization of this page and prevent the ability to email a technical contact, submit a feature or enhancement request using Okta Ideas.
