Okta Privileged Access RDP Error "Remote Desktop Connection could not find the destination computer"
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Overview
A Remote Desktop Protocol (RDP) connection error occurs when the RDP Connection Broker service runs on the target server. Stopping the RDP Connection Broker service on the target server resolves the connection issue.
When an end-user attempts to connect to a server via RDP, the RDP window displays, and the connection from the broker service to the server port 3389 drops. This drop indicates that the Okta Privileged Access (OPA) client successfully establishes a connection with the OPA server agent broker service listening on port 4421, but fails to reach the destination. The end user receives an error message stating that the remote desktop connection cannot find the destination computer.
Remote Desktop Connection could not find the destination computer. This can happen if the computer name is incorrect or the computer is not yet registered with the RD Connection Broker. Try connection again, or Contact your network administrator.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Privileged Access (OPA)
- Advanced Server Access (ASA)
- Remote Desktop Protocol (RDP)
Cause
The RDP Connection Broker service is running on the server.
Solution
How is the RDP connection error resolved?
Stop the RDP Connection Broker service on the target server and establish a new connection to the server.
- Stop the RDP Connection Broker service on the target server.
- Connect to the server.
