PowerDMS Provisioning Error "Unauthorized. Errors reported by remote server"
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
PowerDMS provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app PowerDMS failed: Error while verifying if user <username> exists: Unauthorized. Errors reported by remote server:
Applies To
- PowerDMS
- Provisioning
- Error
Cause
The PowerDMS API token used to create the API connection is invalid.
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > PowerDMS > Provisioning > Integration > Edit.
- Fill in the PowerDMS API Token field.
- Click Test API Credentials, verify the successful connection, and click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task to be retried for the user, click Retry Selected.
