Okta Zendesk Provisioning Generates a 403 Forbidden Error When Updating a User
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Overview
A 403 Forbidden error occurs when updating a Zendesk user from Okta because the target user is an account owner in Zendesk, or the API credentials lack sufficient privileges. Transfer the account owner role to another user or verify the API credentials to resolve the issue. Okta generates the following error when updating a Zendesk user:
403 Forbidden: [{ "error": { "title": "Forbidden", "message": "You do not have access to this page. Please contact the account owner of this help desk for further help." } } ]
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Integration Network (OIN)
- Zendesk
Cause
The target user is an account owner in Zendesk. Due to Zendesk limitations, only account owners can update their user information. This error may also appear if the API credentials lack sufficient privileges.
Solution
How is the Zendesk 403 Forbidden error resolved?
Transfer the account owner role to another user in Zendesk by following the steps outlined in the Transferring account ownership documentation, and verify that the API credentials have sufficient privileges.
