Custom Admin Receives "403 Access Forbidden" Error when Attempting to Manage Zendesk Application
May 22, 2025
Administration
Okta Classic Engine
Okta Identity Engine
Overview
The article presents a solution for when a Custom Admin granted with the Edit application's user assignments Application permission receives the following error when attempting to manage the Zendesk application, even though the resource set has been confirmed to include the Zendesk application.
403 Access Forbidden
Applies To
- Custom Admin
- Zendesk
Cause
For a custom admin with the following permissions that receives the following error, a certain feature flag is not enabled for the org.
Solution
