Okta Verify iOS App Prompts for Installation Despite Being Already Installed

On iOS devices, users are prompted to install Okta Verify even though the app is already installed. When attempting to sign in with FastPass or Push, the app does not automatically open or prompt on the screen. Clearing Safari history and website data and testing the Universal Link resolves the issue.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• iOS
• Okta Verify
• FastPass
• Universal Link

An issue with Universal Link causes iOS registration to malfunction, preventing Okta Verify from opening automatically during sign-in and triggering a prompt to install the app.

Resolving Okta Verify iOS Universal Link Malfunctions

Follow these steps to clear Safari data and test the Universal Link to restore Okta Verify recognition on the iOS device.

1. On the device, go to Settings > Apps > Safari > Clear History and Website Data.
2. Open a new tab and attempt to sign in. If sign-in fails, proceed to step 3.
3. Navigate to login.okta.com/auth/okta-verify in mobile Safari.
4. Confirm the Open button is displayed. If it is not visible, scroll down — it may be hidden behind the Safari address bar.
5. Tap the Open button. Okta Verify (OV) opens and displays a Failed Transaction message. Close the error message.
6. Open a new tab in Safari and attempt to sign in with FastPass.