Okta redirects users to the Okta Verify installation page on iOS devices when attempting to authenticate with Okta FastPass because a previous prompt to open the application was canceled. Resetting the iOS application preference by manually triggering the Okta Verify link in Safari resolves the issue. The observable symptom is that subsequent attempts to use Okta FastPass from any browser or application fail to launch Okta Verify and instead redirect to the Okta Verify installation page, even though the application is already installed.
- Okta Identity Engine (OIE)
- Okta Verify
- Okta FastPass
- iOS
On iOS, certain applications or browsing environments require user confirmation to open another application, such as Safari Private Browsing. When a user attempts to authenticate with Okta FastPass in these environments, a prompt appears requesting to open Okta Verify. If the user selects Cancel, iOS registers this preference. Consequently, subsequent attempts to use Okta FastPass from any browser or application fail to launch Okta Verify and instead redirect to the Okta Verify installation page.
How is the iOS application preference reset to allow Okta Verify to launch?
Reset the iOS application preference by manually triggering the Okta Verify link in the Safari browser.
- Open the Safari browser on the iOS device.
- Go to https://login.okta.com/auth/okta-verify.
- When the browser displays a prompt to open the page in Okta Verify, select Open.
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The Okta Verify application opens and displays the following expected message:
Verification Failed
Something went wrong. Please try again.
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Return to the original application or Okta tenant and attempt to sign in again using Okta FastPass. The prompt to open Okta Verify now functions correctly.
