Android Okta Verify Enrollment Fails with Error "API validation failed deviceSignals[displayName]"
Oct 13, 2025
Okta Classic Engine
Multi-Factor Authentication
Okta Identity Engine
Overview
When trying to enroll a new account on a mobile device, is possible to run into the error:
Something went wrong. Please try again, API validation failed deviceSignals[displayName]
Follow this article to find out how to get past this error.
Applies To
- Okta Verify
- Android
Cause
This error shows that Okta Verify has troubles with the phone's name. Check the device's name and verify that it is in English characters and has no symbols.
Solution
To resolve this:
- Go to Device Settings.
- Tap About Phone.
- Near the top is the current device display name.
- If there are special characters or non-English characters, please change them and try the enrollment again.
- If the error still persists, please submit an Okta Support ticket and attach the Okta Verify logs.
Sample Display Name Error:
