Failed to Send Push Authentication during Okta Verify Enrollment on Android Devices
Jan 6, 2026
Administration
Okta Classic Engine
Okta Identity Engine
Overview
This article offers a solution for when Okta Verify push authentication fails with the following error during enrollment of an Android device:
Failed to send push authentication
Applies To
- Android Devices
- Okta Verify
- Multi-Factor Authentication (MFA)
- Okta Classic Engine
Cause
The date and time are not set properly on the mobile device, which causes a time mismatch, and the request is not validated.
This can also be caused by an error with the Google Play service on the device.
Solution
On mobile devices (actual setting names and locations may vary based on manufacturer):
- Navigate to Settings > Search > Date and Time.
- Ensure that the date and time on the device are set correctly (or are set to update automatically).
- Request the user to check Change app permissions on your Android phone article to ensure the Okta Verify app has permission to access Android's Notifications.
- Clear the Google Play cache or reset the Google account on the device.
