Okta Verify push authentication fails during Android device enrollment due to incorrect date and time settings or a Google Play Services error. Resolve this issue by setting the device time correctly, verifying application permissions, and clearing the Google Play cache. The following error appears during enrollment:
Failed to send push authentication
- Android Devices
- Okta Verify
- Multi-Factor Authentication (MFA)
- Okta Classic Engine
The date and time are not set properly on the mobile device, which causes a time mismatch that prevents Okta from validating the request. Various problems with the Google Play Services on the device may also cause this issue.
How is the Okta Verify push authentication failure resolved on Android devices?
Correct the date and time settings, verify Okta Verify notification permissions, and clear the Google Play cache to resolve the push authentication failure.
NOTE: Actual setting names and locations vary by device manufacturer.
- Navigate to Settings, choose Search, and select Date and Time.
- Ensure the device's date and time are set correctly, or that they update automatically.
- Verify that the Okta Verify application has permission to access Android notifications.
- Clear the Google Play cache or reset the device's Google account.
