Okta Google Workspace Provisioning Error: Failed to Make a Call as the System Principal
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
A Google Workspace provisioning error occurs in Okta when the credentials for the Application Programming Interface (API) connection are invalid. Resolve this issue by re-authenticating the Google Workspace API integration in the Okta Admin Console and retrying the failed provisioning tasks. The following error appears:
Automatic provisioning of user <username> to app Google Workspace failed: Failed to make a call as the system principal <system principal ID>
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Application Programming Interface (API)
- Google Workspace
- Provisioning
Cause
This error occurs because the Google Workspace credentials for the API connection are invalid.
Solution
How is the Google Workspace provisioning error resolved?
Re-authenticate the Google Workspace API integration in the Okta Admin Console and retry the failed provisioning tasks by following these steps.
- Navigate to Applications > Applications > Google Workspace > Provisioning > Integration in the Okta Admin Console and click Edit.
- Click Re-authenticate with Google Workspace.
- Enter the Google Workspace administrator username and password.
- Review the list of permissions Google grants Okta to perform in the Google Workspace tenant and click Allow.
- Verify that a message confirming successful authentication displays on the Provisioning page in Okta, and click Save.
- Navigate to Dashboard > Tasks to locate the failed assignments.
- Select the failed task for the user and click Retry Selected.
