Okta administrators receive numerous support ticket emails when automated scripts or individuals repeatedly submit forms on the Okta sign-in page. Administrators stop the emails by disabling the end-user help form or blocking the offending IP address. An administrator receives many emails with the following subjects:

[Okta Site] Feedback

[Okta site] Application access request

[Okta site] A user has a security concern!

[Okta site] Bug report

[Okta site] A user cannot log in

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Administration
• End User Help Form

Why does Okta generate multiple support ticket emails?

An individual or automated script triggers the emails by navigating to the Okta sign-in page, selecting Need help signing in?, choosing Help, and selecting a feedback option. The specific user actions prompt Okta to generate the corresponding email subjects:

How do administrators resolve the support ticket email issue?

Administrators must block the client IP address that attacks the organization or disable the end-user help form entirely. Perform one of the following actions to resolve the issue:

• Disable the end-user help form by reviewing the knowledge article: How to Disable the End User Help Form from the Sign-in Page.

• Block the client IP address from accessing the organization by reviewing the knowledge article: Block an IP Address From Accessing an Organization Using a Network Zone.

NOTE: If the client IP address is dynamic and originates from a country not typically associated with site visits, administrators should review the knowledge article: Okta IP Access Policy.

Related References

• What is the End User Help Form Used For
• How to Disable the End User Help Form from the Sign-in Page
• Block an IP Address From Accessing an Organization Using a Network Zone
• Okta IP Access Policy