Users observe that the plugin fails to automatically sign in or monitor browser forms even when the Automatically log in when user lands on login page option is enabled under the Browser plugin auto-submit app settings.
A missing group configuration for the Okta Browser Plugin toolbar prevents the auto-submit feature from functioning correctly. This issue is resolved by enabling the toolbar for the appropriate groups within the Admin Console.
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Browser Plugin
- Enable Okta toolbar for group setting
The Okta Browser Plugin requires a defined value for the Enable Okta toolbar for group setting to function. If this setting is not configured for a specific group, Okta does not monitor browser forms for those users, and the auto-submit features remain inactive.
How do administrators resolve the Okta Browser Plugin auto-login issue?
Follow these steps to enable the Okta toolbar for the appropriate group:
- Access the Admin Console.
- Go to Customizations > Other.
- Scroll down to the Okta Browser Plugin.
- Select Edit.
- Next to Enable Okta toolbar for group, choose Everyone or the specific group to enable.
- Select Save.
