In our continuing effort to improve our customers’ security posture, Support Calls will now require that customers provide a Customer Support Account ID in order to receive support.
NOTE: This does not apply to customers in Okta's regulated environments. Okta’s regulated environments are as follows: Okta for Government Moderate service; Okta for Government High service; and Okta for U.S. Military service.
- Support Calls
- Support IVR
- Okta Support Center
What Is Changed
Starting August 15th, 2024, when calling Okta for support, the Support IVR will require that customers authenticate with their Customer Support Account ID. Customers will no longer be able to reach a support engineer without providing the Customer Support Account ID.
How to Find Your Customer Support Account ID
Starting July 18, 2024, Customer Support Account IDs are available on the My Cases form on the Okta Support Center. To find your Customer Support Account ID, follow these steps.
- Log in to the Okta Support Center (NOTE: this requires a user with the Case Admin permission)
- Select the option for My Cases that displays under the Account Dropdown
- The Customer Support Account ID is displayed in the upper right on the Cases Form.
NOTE: This is specific to customers who use the Okta Support Center. This information does not apply to customers using Okta's regulated environments and the GovCloud Okta Support Center.
