This article clarifies the procedure for an Okta administrator who cannot sign in to an Okta tenant and needs to contact support. It outlines the steps to restore access and identifies administrative actions that Okta Support cannot perform.

• Group Admin
• Super Admins

Follow these steps to restore access or contact support when locked out:

1. Contact another active Super Admin within the organization to restore access via the Okta Admin dashboard.

NOTE: Okta Support cannot perform the following administrative changes:

• • Create or add administrator users for any standard or custom role, such as Super Admin, Org Admin, or Group Admin.
  • Add or modify user attributes, such as phone numbers or email addresses.
  • Apply an administrator role to a non-administrator user.

2. If no other active Super Admins are available, these primary numbers can be used for technical assistance:

AMER

• • United States: 1-800-425-1267
  • US Support (Direct Line/SuperAdmins): 1-800-219-0964

EMEA

• • United Kingdom: +44 (0) 800 8085574
  • Netherlands: +31 (0) 800 0224471
  • France: +33 (0) 800 914949
  • Germany: +49 800 723 4788
  • Sweden: +46 (200) 123771
  • Spain: +34 (900) 993228
  • Denmark: +45 (808) 20120
  • Belgium: +32 (800) 54403
  • Finland: +358 (800) 416274
  • Israel: +972 (1809) 349194
  • Ireland: +353 (1800) 816436

APAC

• • Australia: 1800 095 441
  • India: 000 (800) 0402443

NOTE: Maintain more than one active Super Admin to avoid permanent lockout situations.

Related References

• Create an admin role assignment using an admin
• Standard administrator roles and permissions