Okta Active Directory Agent Installation Fails With Error: "Failed to verify connectivity to Okta Services: unable to connect to the remote service"
Last Updated:
Okta Classic Engine
Directories
Okta Identity Engine
Overview
An error occurs during the Okta Active Directory (AD) Agent installation when the local network configuration prevents a connection to Okta IP addresses or domains. Adding the appropriate Okta resources to the network allowlist and verifying security software settings resolves this issue. During the installation process, the Okta AD Agent generates the following error message:
Failed to verify connectivity to Okta Services: unable to connect to the remote service
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Active Directory (AD)
- Okta AD Agent
Cause
The local network configuration or security software prevents the connection to Okta IP addresses or domains.
Solution
How is the remote service connectivity error resolved?
Update the local network configuration to allowlist the required Okta domains and IP addresses.
- Allowlist all Okta domains and the IP addresses for the affected organization's cell.
- Refer to the Allow access to Okta IP addresses documentation for more information and the full list of IP addresses.
Verify that security software does not block the connection.
