Okta Access Gateway Oracle EBS Application Is Unreachable
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Overview
An access failure occurs when a user attempts to access the Oracle E-Business Suite (EBS) application through Okta Access Gateway (OAG). Resolve this issue, caused by incorrect Oracle EBS service account credentials configured in OAG, by updating the application with the correct credentials. When this issue occurs, Okta generates the following error in the System Log.
2024-01-31T07:31:25.000-08:00 localhost.localdomain java.sql.SQLException ORA-20001: The Applications user, OAGSSOUSER is not authorized to access the database.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Access Gateway (OAG)
- Oracle E-Business Suite (EBS)
Cause
Administrators configured incorrect Oracle E-Business Suite (EBS) service account credentials in Okta Access Gateway
Solution
How is the Oracle EBS access failure resolved?
Resolve the access failure by obtaining the correct credentials and updating the Okta Access Gateway application.
- Obtain the correct service account credentials from the Oracle EBS administrator.
- Update the credentials in the OAG-configured application.
