New Relic by Organization Provisioning Error: "Bad Request. Errors reported by remote server: Validation failed: invalid nrUserType value provided"
Dec 29, 2025
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
New Relic by Organization app provisioning flow fails with the following error, visible in the Okta dashboard:
Automatic profile push of user <username> to app New Relic by Organization failed: Error while trying to push profile update for <username>: Bad Request. Errors reported by remote server: Validation failed: invalid nrUserType value provided
Applies To
- New Relic by Organization
- Provisioning
- Error
Cause
New Relic SCIM server returned this error because the user provisioning request does not have a valid value for the attribute UserType.
Solution
- Refer to this documentation for more details about setting users' user type: NewRelic Set your user's user type.
- Check the User's App User Profile to confirm that the UserType attribute has a value as expected on the NewRelic side.
- Then, attempt the user provisioning again. Go to the Okta admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After identifying the failed task for the user that should be retried, click on Retry Selected.
- If the issue persists, please contact NewRelic support for more details and steps on how to resolve this error.
