Netskope User Enrollment provisioning flow fails with the following error visible in the Okta dashboard:

Automatic profile push of user <username> to app Netskope User Enrollment failed: Error while trying to push profile update for <username>: No user returned for user <externalID>

• Netskope User Enrollment
• Provisioning
• Error

The Netskope SCIM server returned this error to Okta. When Okta sent the user profile push to Netskope, it failed because the Netskope application did not return any results for the user.

1. Netskope reports this error to Okta. As stated in the Okta system log error message, the user with the externalID mentioned does not exist in the Netskope.
2. If the user has an individual app assignment, unassign and re-assign the user to the Netskope application. Verify whether the user has been successfully assigned to the app.
   • If the user has a group app assignment, first convert the user's Netskope application assignment to an individual by selecting the administrator override option within the user's assignment and clicking Save. Please refer to this article for more details How to Convert an Existing User's App Assignment from Group-Owned to Individually-Owned Type without Removing User's Group Membership.
   • Then, unassign and re-assign the user to the Netskope application. Verify whether the user has been successfully assigned to the app. Then, convert the user's assignment back to the group. Please refer to this article for more details: Convert app integrations from individually owned to group-managed.
3. If the above steps do not work, validate the user's externalID to see if it changed by navigating to the Assignment tab > Search user > click the pencil icon. Then, contact Netskope support for more details on what is causing this error.

Related References

• How to Convert an Existing User's App Assignment from Group-Owned to Individually-Owned Type without Removing User's Group Membership
• Convert app integrations from individually owned to group-managed