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Namely Import Error "Forbidden. Errors reported by remote server"

Okta Integration Network
Okta Classic Engine
Okta Identity Engine

Overview

Namely import fails with the following error:

UserImportJob: Error while downloading all users: Forbidden. Errors reported by remote server:
 

Error

 

Applies To

  • Namely
  • Import

Cause

This error is due to one of the following:

  • The Namely administrator credentials used for creating the API connection are invalid.
  • The Authentication token is invalid.
  • The permissions of the account used for creating the API connection are incorrect on the Namely side.

Solution

  1. Go to Okta Admin Console and navigate to Applications > Applications > Namely > Provisioning > Integration > click the Edit button.
  2. Click Re-authenticate with Namely to generate a token.
  3. Back on the Provisioning page in Okta, a message will confirm the successful authentication. Click Save.
  4. Then navigate to Applications > Namely > Import > attempt the import again.
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Okta Support - Namely Import Error "Forbidden. Errors reported by remote server"