Modification of the SMS Factor Carrier Messaging Text in Okta
Apr 16, 2026
Okta Classic Engine
Multi-Factor Authentication
Okta Identity Engine
Overview
This article clarifies whether it is possible to remove the "carrier messaging charges may apply" text that appears during phone Short Message Service (SMS) factor verification.
Applies To
- Short Message Service (SMS) factor
- Multi-Factor Authentication (MFA)
- Enrollment flow
- Okta Classic Engine
- Okta Identity Engine (OIE)
Solution
The "carrier messaging charges may apply" message is a standard component of the SMS verification flow and cannot be modified or removed. This text exists to ensure compliance with carrier and regulatory requirements for SMS-based authentication.
To prevent users from seeing this message, use one of the following options:
- Disable the SMS factor in the authentication policy.
- Require the use of a different authenticator, such as Okta Verify.
