How to Generate a Telephony Usage Report to Check How Many Messages Are Sent through Okta
Nov 6, 2025
Okta Classic Engine
Multi-Factor Authentication
Okta Identity Engine
Overview
This article details how to get a report on the number of telephony SMS or Voice messages sent through the Okta environment.
Applies To
- Multi-Factor Authentication (MFA)
- Telephony - SMS and Voice
- Reports
Solution
To generate the report:
- In the Admin Console, go to Reports > Reports.
- In the Telephony section, click Usage Report.
- Enter an event period to filter the report. Okta retains events for 90 days, so the earliest available date range is 3 months prior.
- Okta recommends applying only one event period filter to the report.
- Optional: Specify a telephony type (Voice or SMS) to filter the report.
- For a detailed comma-separated file (CSV) of the report, click Export CSV.
Here is an example of a Telephony Usage Report:
Related References
- For additional information, please refer to the manual chapter Telephony Usage Report, which provides further details on the report.
