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Limitation on Enabling Biometrics on Android

Devices and Mobility
Okta Identity Engine

Overview

This article clarifies why users are unable to enable the biometrics of Okta Verify on Android devices with Android version 12 if Okta Verify is installed on their work profile and if this will also affect other versions of Android.
 

Applies To

  • Okta Verify on Android.
  • Android
  • Android profiles

Cause

This behavior is tracked by Google Issue Tracker and it is caused by an Android limitation. 

Solution

The limitation is for Android 12.  We confirmed the issue is fixed in Android 12L and Android 13. The best recommendation is to ask the end user to update the OS to work around the limitation.


Related References

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Limitation on Enabling Biometrics on Android | Okta Support