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Limitation on Enabling Biometrics on Android
Devices and Mobility
Okta Identity Engine
Overview
This article clarifies why users are unable to enable the biometrics of Okta Verify on Android devices with Android version 12 if Okta Verify is installed on their work profile and if this will also affect other versions of Android.
 
Applies To
  • Okta Verify on Android.
  • Android
  • Android profiles
Cause

This behavior is tracked by Google Issue Tracker and it is caused by an Android limitation. 

Solution
The limitation is for Android 12.  We confirmed the issue is fixed in Android 12L and Android 13. The best recommendation is to ask the end user to update the OS to work around the limitation.


Related References

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Limitation on Enabling Biometrics on Android