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iOS Devices Do Not Return to the Original Application when Using Okta Verify Push and FastPass

Devices and Mobility
Okta Identity Engine

Overview

This article focuses on iOS behavior when using Okta Verify Push and FastPass. 

Once the Push request is completed, the application will display a banner informing that the challenge was successfully completed. 

 

However, when pressing the Application button, the user is not redirected to the original application but to Okta Verify.

This article explains why the user is not returned to the original application.

 

Applies To

  • iOS Okta Verify Push and FastPass
  • Okta Verify
  • Okta Identity Engine

Cause

 

 

 

Solution

When using the Back to previous application button, it redirects back to Okta Verify. This button is an iOS feature, and this behavior is consistent with how iOS handles this function.  If Okta Verify is the last application used, clicking this button will send the user from the banner back to Okta Verify. 

 

To return to the original application, close the banner and manually select the application.

 

Related References

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iOS Devices Do Not Return to the Original Application when Using Okta Verify Push and FastPass | Okta Support