Delete a Candidate Contact From the Add Contact to Team List in Okta Support Center
Last Updated:
Additional Resources
All Engines
Okta Classic Engine
Okta Identity Engine
Overview
Deleting an administrator account in the Okta organization does not automatically remove the user from the Add contact to team list within the Okta Support Center. To remove the candidate contact from this list, an administrator must open a support case with Okta Support to manually unmap the account record.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Support Center
- Support Cases
Cause
The Okta Support Center does not automatically delete the candidate from the Add contact to team list after an administrator deletes the account from the Okta organization.
Solution
How is a candidate contact deleted from the Add contact to team list?
Submit a request to Okta Support to unmap the account record and remove the user from the contact list.
- Delete the administrator account in the Okta organization.
- Open a support case in the Okta Support Center.
- Request that Okta Support unmap the deleted account from the Okta Admin record to remove the user from the Add contact to team list.
