This article includes steps to troubleshoot enablement of Govern Okta admin roles for non-OIG customers when receiving a blank page when accessing the Governance tab instead of seeing the Security Acknowledgement.

• Govern Okta admin roles Feature
• Okta Identity Engine (OIE)

The "Govern Okta admin roles" feature was enabled, but when navigating to Admin Console > Security > Administrators > Governance, a blank screen was received instead of the expected Security and Sub-Processor Update disclaimer for acknowledgment, as described in Start this task.

Validate Sign-on policy

1.  Ensure that the policies for Okta Access Requests Admin match the policy for the Okta Admin console (or a policy that evaluates to allow access) and that the Super Admin attempting to access the tab is assigned to the Okta Access Requests Admin application. See Configure policies for Govern Okta admin roles apps.
   • Check the system logs to see if this is a cause, using the following query for around the time the Governance tab was accessed: 

target.displayName eq "Okta Access Requests Admin" and outcome.result eq "FAILURE" 

2. If any events are found for the policy being DENIED or a blank screen when trying to access Govern Okta admin roles, make sure to follow the documented steps and that the Admin Console and Okta Access Request app policies match.
   • See Configure policies for Govern Okta admin roles apps

Related References

• Configure policies for Govern Okta admin roles apps
• Error "We are unable to provision access requests for your organization" when Enabling Govern Okta admin roles Feature
• Error Accessing the Governance Tab for Govern Okta admin roles "We’ve encountered a technical error. Please try again after some time"
• Documentation - Getting Started
• Deliver Zero Standing Privileges for Okta Admin Roles - Governance for Okta admin roles