Genesys Cloud provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <username> to app Genesys Cloud failed: Error while creating user <username>: Bad Request. Errors reported by remote server: Password supplied with request failed to meet organization password policy; PubApiError[status=400,code=INVALID_PASSWORD, message=User was created successfully but the provided password does not meet requirements]; contextId:[ <contextId> ]
 

• Genesys Cloud
• Provisioning
• Error

This error is generated because the Password supplied with the request failed to meet the organization password policy on the Genesys Cloud side.

1. For the Genesys app specifically, the setting Set password when creating new users under Provisioning > To App > Create Users allows setting the password when creating a new user.

2. If setting a password when creating a new user is not desired, go to Okta Admin Console and navigate to Applications > Applications > Genesys Cloud > Provisioning > To App > click the Edit button.

3. Check if the setting "Set password when creating new users" is enabled. And uncheck this setting if setting a password is not desired when creating a new user from Okta to Genesys Cloud.

4. Once the option is unchecked, Set password when creating new users setting and click Save.

5. Afterward, attempt the user provisioning again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.

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2. After identifying the failed task for the user that should be retried, click Retry Selected.

Related References

• Genesys Cloud: Configuration Guide