The user attempts to create a new connection in an application. When using the Safari web browser, the following error messages display:

Failed to Connect

Failed to create connection

• Okta Workflows

• Safari browser

The pop-up blocker in Safari is set to block pop-up windows by default. This setting prevents the authentication window from loading.
 

Configure the Safari web browser to allow pop-ups for the Okta tenant and Okta Workflows to resolve the problem:

1. With the browser open, select the Safari menu in the top-left corner of the screen, then choose Settings (or Preferences) from the menu.

2. Click the Websites tab at the top of the settings window.

3. In the left-hand sidebar, select Pop-up Windows.

4. On the right side of the screen, the currently open Websites should be seen. Enable pop-ups for the Workflows Tenant (e.g., <tenant>.workflows.okta.com) and change its drop-down menu from Block to Allow.

5. Optionally, to enable pop-ups for all websites, change the When visiting other websites drop-down menu to Allow at the bottom.

6. Attempt the connection again. The pop-up briefly appears while the system authenticates the connection on the backend.