Failed to Connect or Failed to Create Connection Errors When Creating an Okta Workflow Connection in Safari

Apr 22, 2026

Workflows

Okta Classic Engine

Okta Identity Engine

Overview

The user attempts to create a new connection in an application. When using the Safari web browser, the following error messages display:

Failed to Connect

Failed to create connection

Applies To

Cause

The pop-up blocker in Safari is set to block pop-up windows by default. This setting prevents the authentication window from loading.
Connections

Solution

Configure the Safari web browser to allow pop-ups for the Okta tenant and Okta Workflows to resolve the problem:

With the browser open, select the Safari menu in the top-left corner of the screen, then choose Settings (or Preferences) from the menu.
Click the Websites tab at the top of the settings window.
In the left-hand sidebar, select Pop-up Windows.
On the right side of the screen, the currently open Websites should be seen. Enable pop-ups for the Workflows Tenant (For Example: <tenant>.workflows.okta.com) and change its drop-down menu from Block to Allow.
Optionally, to enable pop-ups for all websites, change the When visiting other websites drop-down menu to Allow at the bottom.
Attempt the connection again. The pop-up briefly appears while the system authenticates the connection on the backend.