Error “Unable to reset behavior profile, please try again later or contact Okta Support”
Last Updated:
Okta Classic Engine
Okta Identity Engine
Multi-Factor Authentication
Overview
This article addresses the situation in which the below error is received when resetting a user's behavior profile:
Unable to reset behavior profile, please try again later or contact Okta Support
Applies To
- Okta Identity Engine
- Okta Classic Engine
- Users behavior profile
Solution
To reset a user's behavior profile, the behavior profile should contain data, meaning that the user has successfully logged in.
Most of the time, admins receive this error because the behavior profile is empty. If the user has not logged in successfully, meaning they completed MFA when prompted, this attempt is not recorded in the behavior database. If there is no data in the behavior database for the user, the aforementioned error will appear.
