{
    "error": {
        "code": 401,
        "message": "The caller does not have permission",
        "errors": [
            {
                "message": "Active session is invalid. Error code: 4",
                "domain": "global",
                "reason": "authError",
                "location": "Authorization",
                "locationType": "header"
            }
        ],
        "status": "PERMISSION_DENIED"
    }
}

• Okta Workflows
• Google Drive Connector
• Okta Identity Engine (OIE)
• Okta Classic Engine

This error can occur if the Google Drive and Docs service is turned off for the Google Workspace user attempting to authorize or test the connection.

In the Google Admin Console:

1. Navigate to Apps > Google Workspace > Drive and Docs.
2. Click on Service status.
3. Check to see if the service is disabled for the user attempting to authorize the Google Drive connection in workflows.
   • NOTE: The service can be turned on/off for all users or specific users based on Groups or Organizational Units.
4. Ensure the service is enabled for the user and attempt to reauthorize the connection.

Related References

• Turn Drive and Docs on or off for users
• Google Drive Authorization
• Set up transfer of ownership